WELCOME TO Four Dragons
Mastering Your Digital Operations - ITOM, ITAM, SecOps, & CMDB on ServiceNow
We are specialists in building and maturing the four pillars of modern IT: Operations (ITOM), Security (SecOps), Asset Management (ITAM), and the foundational CMDB that powers them all. We turn your disconnected data into a strategic advantage, driving operational excellence and eliminating risk.
About Four Dragons
Unlocking the Full Potential of ServiceNow
At Four Dragons, we see the bigger picture. We know that SecOps is more effective when it can prioritize vulnerabilities on critical assets defined in your ITAM program and mapped in your CMDB. We understand that ITOM’s service health monitoring is only meaningful when it reflects real-time configuration data. Our unique, cross-functional expertise across these four domains ensures your ServiceNow platform operates as a cohesive, strategic asset, not just a collection of siloed tools.
Our Team
The people behind our success.
Ian
Brandon
ServiceNow Practice Lead
Lisa
ITSM/CSM Practice Lead
Matt
Sales
Shannon
Marketing
James
Our founder and CEO
Ian Cox
Ian Cox, is a seasoned IT leader with over 25 years of experience, and a strong focus on delivering exceptional value through ServiceNow solutions. Ian’s expertise in the ServiceNow ecosystem is extensive, encompassing IT service management, Customer Service Management, Field Service Management, large-scale implementations, and strategic program delivery. He has a proven track record of leading transformative ServiceNow projects, including Now Assist implementations, developing Go-to-Market strategies for ServiceNow products, and re-engineering the ServiceNow Support System.
At Four Dragons, Ian’s deep understanding of the ServiceNow platform drives our commitment to providing innovative and effective solutions for our clients.
Services
Empowering Your Business with Expert ServiceNow Solutions
Consultation
We begin with strategic consultation to understand your unique business goals. Through expert analysis of your ITOM, SecOps, and ITAM needs, we design a prioritized implementation roadmap and scalable architecture, ensuring a clear path to success and measurable ROI.
Development
Our certified developers use agile methods to build your tailored solution. We expertly configure modules, integrate key systems, and build custom workflows. Rigorous testing and a focus on a clean CMDB ensure a powerful, high-quality platform that precisely fits your operational needs.
Implementation
Our implementation process guarantees a seamless go-live with minimal disruption. We manage the entire transition, from final testing to organizational change management. With comprehensive training and dedicated hypercare support, we drive immediate user adoption and ensure your team is successful from launch.
Support
Our partnership extends far beyond launch. We provide ongoing support, managed services, and proactive optimization to maximize your long-term ROI. With a dedicated support team and strategic guidance, we ensure your ServiceNow platform evolves and consistently delivers value as your business grows.
CMDB Health Check
Our ServiceNow CMDB Health Check is a targeted, fixed-scope service designed to give you a complete analysis of your CMDB’s current state. We’ll pinpoint data quality issues, process gaps, and areas for improvement. The result is a set of actionable recommendations to help you build a more robust and reliable CMDB.
MSP Model
- Hosted Instance MSP: We host and manage your ServiceNow instance for you in this subscription-based model. It includes hosting, licensing, upgrades, and support. This is perfect if you want to use a fraction of a ServiceNow instance and grow with the solution over time.
- Customer-Owned Instance MSP: You own your ServiceNow license, and we provide the staff, processes, and operational governance to manage, operate, and optimize your instance.
Remote Admin Service
It can be frustrating when you need a quick fix or a new feature but don’t have the time or in-house expertise. With our Remote Admin Service, you can get help from dedicated, certified ServiceNow professionals without the commitment of a full-time hire. You just pick the package of hours that’s right for you, whether you have a quick task or a big project.
Intern Program
Our Intern Program connects growing businesses with a verified pool of certified ServiceNow System Admins who are actively building their careers. This service empowers emerging ServiceNow specialists to connect with businesses around the world.
Why choose us
Your Trusted ServiceNow Partner
Experience
2,000+ successful ServiceNow projects 100+ discrete ITOM implementations, including Discovery, Service Mapping, and Event Management. 10+ years of ServiceNow experience, on average, for our consultants, some with over 100 projects to their name. Our CEO literally ran the team that developed and maintained ServiceNow's customer-facing instance, so we know how you feel!
Certification
Our ServiceNow practice includes: Three (3) Certified Master Architects & Seven (7) Certified Technical Architects. Collectively, we hold all available ServiceNow certifications with a strong emphasis (15 certs) on ITOM. ServiceNow itself trusts us to work with their clients, which we believe speaks to the effectiveness of our approach and our strong track record. When you work with us, you can expect great results !
References
Trusted by Leading Organizations. We've earned the trust of businesses across various industries by consistently delivering successful ServiceNow projects. Explore our client testimonials and case studies to see how we've helped others achieve their goals. Notable clients include : IBM, PWC, Amazon, Chase and many more Fortune 500 companies
Trusted by Leading Organizations
Contact Us
Let's Get in Touch
Ready to elevate your ServiceNow experience? We’re eager to discuss your needs and demonstrate how our expert consultants can help you achieve your business goals.
Email Information
Services@fourdragons.com
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Contact Us
Let's Get in Touch
Ready to elevate your ServiceNow experience? We’re eager to discuss your needs and demonstrate how our expert consultants can help you achieve your business goals.
Email Information
Services@fourdragons.com